Learning Outcomes

Characteristics of the Hospitality Industry

Career Prospects in the Hospitality Industry

The Accommodation Sector

Lesson Summary

In this module, you will be given an insight into the characteristics of the hospitality industry. You will explore various topics such as key terms associated with hospitality to career prospects within the hospitality industry.

The Accommodation Product - Part 1

The Accommodation Product - Part 2

Guest Types and Related Services

This module focuses on accommodation and various types of rooms within the hospitality industry. You will learn how the rooms are rated and the different types of bed.

Introduction to Hotel Operations

Organization and Function of Hotel Departments

In this module, you will learn all you need to know about hotel management, from the organization structure of a hotel to the functions of different hotel departments.

Front Office Department

Front Office Relationship to Other Departments

This module provides useful information on the hotel front office. You will learn about the day-to-day operations of the front of house and the four steps of the guest cycle.

Housekeeping Department

Housekeeping and Other Departments

This module teaches you about the housekeeping department and the various characteristics of this area. You will learn about different roles and the duties of key positions in this department as well as the room status codes.

Hospitality Management - First Assessment

You must score 80% or more to pass this assessment.

Introduction to the Food and Beverage Sector

Restaurant Organizaion and Duties of Key Positions

This module focuses on the food and beverage sector in a hotel. You will become knowledgeable on the different functions of the food and beverage departments as well as the key restaurant positions.

Classification of Food and Beverage Services

Food and Beverage Service Principles

In this module, you will learn about various aspects of food and beverage services. You will learn about the five food groups and what is needed for a balanced diet. This module also teaches you about different menu types.

Menu Planning and Design

Knowledge of Food and Beverage Services

This module provides you with knowledge on a number of areas associated with restaurant planning. You will learn about the menu planning process as well as the steps involved in setting a table correctly.

Kitchen Layout for Food and Beverage Services

Personal Hygiene

This module teaches you the features of a well planned kitchen. You will learn about the different types of kitchen equipment and how to manage personal hygiene in the kitchen.

Food Safety

Food Handling Process

In this module, the main focus is on the observance of good hygiene codes and habits in relation to the food handling process, from initial food purchasing and storage through the preparation and cooking procedures to food service and finally disposal.

Food Service Accidents

Fire Safety and First Aid

This module covers the main types of accidents in the food service sector, and the procedures and precautions that can be undertaken to minimize the effects. Fire safety and basic first aid procedures are also covered.

Hospitality Management - Second Assessment

Taking Customer Orders

Describing Dishes

Key Expressions

Learn more about English in Tourism for restaurant service from taking customer orders, describing dishes and key expressions.

English for Restaurant Service Assessment

Enquiries

Reservations

Check-In and Check-Out

Complaints

Learn more about English language skills for hotel reception and front desk work from handling inquiries, making reservations, check-in, check-out, and resolving customer complaints.

English For Hotel Reception And Front Desk Assessment

Diploma in Hospitality Management Including English Language Studies - Assessment

Learn the principles of hospitality management and the English language skills required in the sector.

Diploma in Hospitality Management Including English Language Studies

This free online hospitality course will be of great interest to anyone who wants to start or further their career in the sector. The course teaches you the functions of various departments in hotels and restaurants and the roles involved in working in them. The course also delves into the English language skills needed to work in the sector, from the front desk of a hotel to restaurant waiting staff. So don't delay, start your learning today.

English For Tourism - Hotel Reception And Front Desk - Course Assessment

Learn the English language for work in a hotel reception and at the front desk with this free online course.

English for Tourism - Hotel Reception and Front Desk

This free online English Language course will teach you English language skills for use in hotel receptions and front desks. The hotel industry is one of the biggest in the world, employing tens of millions of people globally. This online course will teach you the essential english language skills required to work in a hotel, starting from how to answer general hotel inquiries, to outlining a hotel's check-in and check-out procedures.

Ancient & Medieval Travel

Renaissance & Modern Travel

Travel in the USA

3 units of interactive presentations: Ancient & Medieval Travel; Renaissance & Modern Travel; Travel in the USA. This module includes learning outcomes and lesson summary units.

Modes of Transport

History of Accommodation

Time, Money & Motivation

3 units of interactive presentations: Modes of Travel; History of Accommodation; Time, Money and Motivation. This module includes learning outcomes and lesson summary units.

Tourist or Traveller?

Careers in Tourism: Part 1

Careers in Tourism: Part 2

3 units of interactive presentations: Tourist or Traveller?; Careers in Tourism (Part 1); Careers in Tourism (Part 2). This module includes learning outcomes and lesson summary units.

Tourist Attractions

Tourist Amenities

Transport Systems

3 units of interactive presentations: Tourist Attractions; Tourist Amenities; Transport Systems. This module includes learning outcomes and lesson summary units.

Tourism Studies - First Assessment

This assessment will test your knowledge of the following modules from the Diploma in Tourism Studies course: History of Travel; Factors Influencing Travel; Careers and Tourism; Amenities and Transport. You can repeat this assessment in order to pass it.

Reasons for Travel

Travel for Pleasure

Business Travel

3 units of interactive presentations: Reasons for Travel; Travel for Pleasure; Business Travel. This module includes learning outcomes and lesson summary units.

Sun Holidays

Marketing Tourism

City & Country

3 units of interactive presentations: Sun Holidays; Marketing Tourism; City & Country. This module includes learning outcomes and lesson summary units.

Target Audience

Advertising Methods

2 units of interactive presentations: Target Audience; Advertising Methods. This module includes learning outcomes and lesson summary units.

Determining Objectives

Attracting Attention

Promoting Brand Loyalty

3 units of interactive presentations: Determining Objectives; Attracting Attention; Promoting Loyalty. This module includes learning outcomes and lesson summary units.

Tour Packages

Retail Travel Agencies

Online Travel Services

3 units of interactive presentations: Tour Packages; Retail Travel Agencies; Online Travel Services. This module includes learning outcomes and lesson summary units.

Tourism Studies - Second Assessment

This assessment will test your knowledge of the following modules from the Diploma in Tourism course: Types of Travel; Travel Destinations; Advertising Tourism; Promotional Campaigns; The Tourist Industry. You can repeat this assessment in order to pass it.

English for Tourism - Restaurant Service - Course Assessment

Tourist Information Offices

Tour Itineraries

Tour Booking

Tour Commentaries

Learn more about using English when working in areas such as tourist information or guided tours.

Tourist Information And Guided Tours - Course Assessment

Diploma in International Tourism including English Language Studies - Course Assessment

Learn about the exciting career opportunities in the modern tourism industry with this free online course.

Diploma in International Tourism including English Language Studies

This free online tourism course will guide you through the career opportunities that await in the tourism industry. Tourism is of great importance in the modern economy of many countries and regions around the world, generating over one trillion dollars in revenue annually. By the end of this course, you will be have a much stronger understanding of the modern tourism industry and the English language skills necessary to start a career in it.

Enhance your English speaking skills and express yourself more confidently when guiding tours, with this free course.

English for Tourism - Tourist Information and Guided Tours

English is the main language of international communication and is essential for people working in the tourism industry. This course introduces the key English vocabulary needed when speaking to tourists. You will learn the necessary English skills for working in tourist information offices, including how to provide directions, understand guidebooks, and write press releases. You will also learn how to conduct guided tours, and more!